STORE POLICY
Returns & Exchanges
We want you to love your Shoesthemoon shoes. If something isn't right, we accept returns and exchanges under the following conditions:
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Items must be returned within 7 days of receipt.
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Shoes must be unworn, unwashed, and in their original packaging with all tags attached.
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Proof of purchase (order number or receipt) is required.
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Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
Certain items — such as final sale or clearance products — may be excluded from returns. This will be clearly noted on the product page at the time of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed within 15 business days and issued to your original payment method. If a defect or discrepancy is confirmed, Shoesthemoon covers the cost of return shipping.
Order Cancellations
Orders can be cancelled free of charge as long as they have not yet been processed for shipment. Once an order has shipped, it can no longer be cancelled but may be eligible for return under our standard return policy.